Frequently Asked Questions

You can book directly on our website, through our customer service center, or by contacting your preferred hotel.

The price includes accommodation, access to common facilities (pool, gym, etc.), and, in some cases, breakfast. Additional services vary by hotel; please check the specific description when booking.

Yes, we offer special rates for groups and events (weddings, conferences, meetings). For more information, please contact our reservations team.

It depends on the selected rate. Some allow free cancellation up to a specific date, while others are non-refundable. Review the cancellation policy when booking or contact us for more details.

We do not accept pets, but we do allow assistance animals, such as guide dogs, to ensure certain safety and comfort guarantees.

Yes, many of our hotels offer adapted menus. Please inform us of your needs when making the reservation or upon arrival at the hotel so we can provide you with the best options.

Some of our hotels offer this service, either directly or through partner companies. Please check with the hotel when booking.

We are committed to energy-saving policies, waste management, and responsible consumption, as well as collaborating with local communities. For more information, visit our Sustainability and CSR section.

Access to the pool and gym is usually included. For additional services such as the spa, you may need to book or pay an extra fee. Please check at the reception.

Yes, many of our hotels offer activities for families, especially in vacation destinations, such as kids' clubs, entertainment programs, and outdoor activities.